Terms and Conditions
Terms and Conditions for Roamane
By accessing the website roamane.co, you agree to be bound by these terms, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and you irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
Privacy Policy
Privacy and security are top priorities at Roamane. We have never shared, printed, or sold any customer's information to any third party. Please note that Roamane shares a common database with all stores on the "Zid" platform, and this data is only accessible if the customer chooses to interact with one of these stores. Under no circumstances can this data be shared for marketing purposes.
When you submit personal information on our website roamane.co, we will do our utmost to protect your information both online and offline.
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure once received. For instance, we store your personal information on limited-access computer systems located in controlled facilities. Roamane employees are fully trained in the secure handling of this information and data, and are kept up-to-date on the latest security procedures.
Account Privacy
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or our application, and you agree to accept responsibility for all activities that occur under your account or password.
If you are under 18 years of age, you may use Roamane services only with the involvement of a parent or guardian.
Roamane reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
Delivery Policy
Orders ship immediately through specialized carriers within Saudi Arabia, and your tracking number is sent as soon as your order ships.
Expected delivery times within the Kingdom:
- Riyadh: same day for orders confirmed before 1 PM, otherwise the next day.
- Jeddah, Makkah, Dammam, Khobar: next day for orders confirmed before 1 PM, otherwise within two days.
- All other cities in the Kingdom: within 3 days for orders confirmed before 1 PM, otherwise within 4 days.
Delivery is available every day of the week, including Fridays. Times may be affected by public holidays or circumstances beyond our control, and we will inform you of any change.
If the courier reaches the specified address and is unable to deliver the order, please contact customer service to arrange another delivery time.
💡 Important Note: Please answer calls made to your mobile phone so that the delivery representative can coordinate the delivery time with you.
Contact Us
If you have any questions about the privacy statement, terms of service, or practices of Roamane, you can contact us at the following email address: 📧 [email protected]